Please allow up to 48 hours for order processing.
- All orders over $ 69 - Free shipping
- Orders under $ 69 - $ 7.99 charge
Orders within USA ships via FedEx – 3-7 business days
Worldwide orders ships via our logistic centers around the world - Delivery time depends on local delivery companies (no delivery time guaranteed), please note that in some countries local custom fees are applicable.
PO Box – Delivery time is 3-8 business days
APO/FPO - Delivery time is 4-6 weeks.
Return / exchange a product
Premier-deadsea.com offers refunds on unopened products within 30 days. Simply return any unopened product for a full refund. Please call +972-8-921-4666 or contact us through the website here: https://www. premier-deadsea.com/int_en/contact as a customer service representative will assist you prior to sending the product back to have a case number or a RMA number (Return Merchandise Authorization) assigned to the return. We will refund your credit card less shipping and handling charges, if any. Returns typically require up to 10 business days for processing once received by our warehouse. Costs to return items to Dead Sea Premier cosmetics laboratories ltd are the sole responsibility of the customer.
Please Note - We will refund only products that have been purchased directly through our website: premier-deadsea.com
In-Store Purchases - Physical locations are independently owned & operated as a separate entity from the web site/web department. Most of the locations are all final sale. Please refer to the original purchase receipt for contact details & exact store policies.
If you need assistance with an In-Store Purchase, please contact us here: https://www. premier-deadsea.com/int_en/contact & we will do our best to assist you.
Dead Sea Premier cosmetics laboratories ltd does offer hassle free exchanges for any unopened products that have been purchased through our website. Please contact our customer service representatives for additional information 972-8-921-4666.
If you receive a damaged product, contact us immediately by phone or email and we will arrange for a replacement to be sent.
Office hours are Sunday-Thursday 9:30 am – 5 pm. We are closed during weekends and federal holidays
Nuna provides a limited 3-year warranty: Activate your warranty by registering your product within 10 days of purchase. This limited warranty applies only to Products purchased Viable for products bought on mumaskin.com, premier-deadsea.com, and authorized retailers only.
Disclaimer: No warranty is provided for products sold in third-party marketplaces except for the products that the brand owners sell directly. Registering your Nuna purchase links your product with important notifications, proof of ownership, and warranty service.
Registration is quick and easy. Just a few steps and you’re done!
Three-year limited warranty
We warrant the Product to you against defects in materials and workmanship under ordinary consumer use for three years from the date of your original retail purchase.
We will replace the Product with a new Product that is the same as or similar to the Product you purchased;
There is no assurance, representation, or warranty that any replacement Product will be identical to or will offer the same functionalities as the Product returned to us. Technological advances and Product availability may result in your receiving a replacement Product with a lower selling price than the original Product you purchased. In all cases, Product comparability will be determined by us at our sole discretion.
This limited warranty applies only to Products that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use. This limited warranty is not transferable to any subsequent purchaser or recipient of the Product.
This limited warranty applies to any replacement Product, for the remainder of the original warranty period or for 90 days from its shipment to you, whichever period is longer. All parts and Products that you return to us and for which we give you a refund or replacement will become our or our affiliate’s property upon our receipt, and you agree that any unexpired part of this limited warranty on the replaced or refunded part or Product also transfers to us. Failure to ship the damaged part or Product back to us may result in your being charged for the replacement part or Product at full retail price.
Should you have any issues with your device, please contact us to get a customer number in order to send the defective product. Attach a check in the amount of 49.99 USD to allow fast shipping and handling.