Refund policy
Returns & Warranty Policy
1. Returns & Refunds
A. 60-Day Return Policy
Premier accepts returns of eligible products purchased directly through premier-deadsea.com within sixty (60) days of the original purchase date. To qualify for a refund, products must meet all of the following criteria:
- Products must be unopened.
- Products must be unused.
- Products must be in original packaging.
- Products must be in resaleable condition.
Products that have been opened, used, altered, damaged, or partially consumed are not eligible for refund unless required by applicable law. Original shipping charges, customs duties, taxes, and return shipping costs are non-refundable.
Premier reserves the right to deny returns or refunds where fraud, abuse of the return policy, excessive returns, or violations of applicable terms are reasonably suspected.
B. Return Merchandise Authorization (RMA)
Prior to returning any item, customers must obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA may be delayed or rejected. To request an RMA, contact Customer Service via:
- Email: customerservice@premierna.com
Additional contacts:
- Telephone: +1-866-719-2038
- Alternate Phone: +1-954-309-8253
- Website: premier-deadsea.com
C. Return Procedure
- Step 1: Request an RMA number from Customer Service.
- Step 2: Securely package the product and include the RMA reference.
- Step 3: Ship the package using a trackable shipping service.
- Step 4: Once received, returned merchandise will be inspected for eligibility.
- Step 5: Approved refunds will be issued to the original payment method within ten (10) business days following approval.
D. Damaged or Incorrect Shipments
If your order arrives damaged, defective, incomplete, or incorrect, please notify Customer Service within seven (7) days of delivery. Upon verification, Premier may, at its option: replace the item; issue a refund; or provide another appropriate resolution.
E. Retail Store Purchases
This policy applies only to purchases made directly through premier-deadsea.com. Products purchased through independent retailers, distributors, spas, boutiques, marketplaces, or third-party sellers must be returned according to the policies of the original seller.
F. Customer Service Hours
- Monday–Thursday: 10:00 AM – 16:00 PM
- Excluding holidays and scheduled office closures.
2. NUNA Limited Warranty
A. Three-Year Limited Warranty
NUNA devices purchased through authorized channels are covered by a limited three (3) year warranty against defects in materials and workmanship under normal consumer use. Warranty coverage begins on the original date of retail purchase.
Registration is recommended to facilitate warranty support, product safety notifications, and ownership verification; however, proof of purchase may be accepted where registration has not been completed.
B. Warranty Eligibility
Warranty coverage applies only to original purchasers of devices purchased from Premier or authorized retailers, provided the device is used in accordance with supplied instructions. Registration is strongly recommended to facilitate warranty support, product safety notifications, and ownership verification. Proof of purchase may be required for warranty service.
C. Unauthorized Sellers
Products purchased through unauthorized sellers, unauthorized marketplaces, or unauthorized resellers may not be eligible for warranty coverage. Premier reserves the right to deny warranty coverage where product authenticity, chain of custody, storage conditions, or authorized distribution cannot be verified.
D. Warranty Exclusions
This warranty does not cover:
- Cosmetic wear and tear;
- Accidental damage, drops, or impact damage;
- Misuse, abuse, or improper storage;
- Unauthorized modifications or unauthorized repairs;
- Commercial use;
- Exposure to liquids, chemicals, fire, or environmental damage;
- Damage caused by failure to follow instructions.
E. Warranty Remedy
If Premier determines that a device contains a covered manufacturing defect, Premier may, at its option: repair the device; replace the device; or replace the device with a comparable model of equal or greater functionality. Replacement devices may be new, refurbished, or equivalent replacement units. The foregoing remedies constitute the customer's sole and exclusive remedy under this Limited Warranty.
F. Warranty Claim Procedure
To initiate a warranty claim, please contact Customer Service at:
- Email: customerservice@premierna.com
- Telephone: +1-866-719-2038
- Alternate Phone: +1-954-309-8253
Please be prepared to provide your name, contact information, proof of purchase, device serial number (if available), and a thorough description of the issue. Customers may be responsible for shipping costs associated with returning devices for inspection unless prohibited by applicable law. Additional instructions will be provided after claim review.
G. Limitation of Warranty
This Limited Warranty provides specific legal rights. You may also have additional rights that vary by jurisdiction. Nothing in this Warranty Policy limits or excludes any mandatory consumer rights or protections that cannot be waived under applicable law.
3. Company Information
- Legal Seller: Premier North America Inc.
- State of Incorporation: Florida, USA
- Corporate Address: Premier North America Inc., 1321 NW 65TH PL STE 3, Ft Lauderdale, FL 33309 USA
- Customer Service Email: customerservice@premierna.com
- Additional Phone: +1-866-719-2038
- Alternate Phone: +1-954-309-8253
- Official Contact Form: www.premier-deadsea.com/
